x599 Terms & Conditions — Your Rights and Responsibilities on Our Platform

1 Acceptance of Terms

1.1  These Terms govern your access to and use of the x599 online betting and gaming platform, accessible at x599.io and through any associated mobile-optimised interfaces (collectively, the "Platform"). By accessing the Platform or creating a user account, you acknowledge that you have read and understood these Terms and agree to be legally bound by them.

1.2  These Terms must be read in conjunction with any additional policies published on the Platform, including the x599 Privacy Policy, the x599 Responsible Gaming Policy, and any specific promotional or bonus terms that may apply to individual offers. In the event of any conflict between these Terms and a specific promotional document, the specific promotional document shall take precedence in relation to the subject matter of that promotion only.

1.3  x599 reserves the right to update, revise, or replace these Terms at any time. When material changes are made, x599 will notify registered account holders via the email address associated with their account. Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those revised Terms.

2 Eligibility & Registration

2.1  Access to x599 is permitted only to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during which they hold an active x599 account:

• You are 21 years of age or older. x599 enforces a strict minimum age of 21, which exceeds the statutory minimum in many jurisdictions and is intended to provide an additional layer of protection for young adults.
• You are accessing the Platform from a jurisdiction in which online betting and gaming is not explicitly prohibited by local law applicable to you personally. x599 does not warrant that the Platform is lawful in every jurisdiction, and it is your responsibility to verify the laws that apply to you.
• You are not registered on any self-exclusion list or any national gambling exclusion register applicable to your jurisdiction.
• You are not a current or former employee, contractor, affiliate, or immediate family member of an employee of x599 or any of its software or payment partners, unless explicit written consent has been granted by x599 management.

2.2  During the registration process, you must provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid email address. Providing false or misleading information during registration is grounds for immediate account termination and forfeiture of all funds held in the account at the time of closure.

2.3  Each individual is permitted to hold one (1) registered account only on the x599 Platform. Multiple accounts per person — regardless of the email address, device, or payment method used — are strictly prohibited. x599 uses automated detection systems to identify duplicate accounts. Where duplicate accounts are found, all associated accounts will be closed and any bonus funds will be forfeited. Genuine deposits may be returned at x599's discretion following investigation.

2.4  x599 reserves the right to decline any registration application without providing a reason. Approval of registration does not constitute a guarantee that the account will remain active — x599 may conduct ongoing eligibility checks at any time during the life of an account.

3 Account Management

3.1  Account Verification (KYC): Prior to processing your first withdrawal, x599 is required to complete a Know Your Customer ("KYC") identity verification process. You will be required to provide at least one government-issued photo identification document (e.g., National Identity Card, passport, or driver's licence) and one document confirming your residential address (e.g., a utility bill or bank statement dated within the last 90 days). Failure to complete KYC within 30 days of a withdrawal request will result in the withdrawal being placed on hold until verification is satisfactorily completed.

3.2  Account Security: You are solely responsible for maintaining the security and confidentiality of your x599 login credentials. x599 will treat any instruction or bet placed using your account credentials as having been authorised by you. You must not share your login details with any third party, and you must not allow any other person to access your account. x599 strongly recommends enabling two-factor authentication, which is available to all registered account holders at no additional cost.

3.3  Account Currency: Upon registration, Bangladeshi players will have their account denominated in BDT (Bangladeshi Taka). Indian players may select INR (Indian Rupee). Once set, your account currency cannot be changed. All bets, casino game rounds, bonuses, and transactions will be processed in your account currency.

3.4  Inactive Accounts: An account is considered inactive if no login activity has been recorded for a continuous period of 12 months or more. x599 reserves the right to charge a monthly account maintenance fee on inactive accounts after this 12-month threshold. The maintenance fee will not exceed ৳100 per month and will be deducted from the account balance until either the account becomes active again or the balance reaches zero. x599 will provide written notice by email before any maintenance fees are applied.

4 Deposits & Withdrawals

4.1 Deposits

x599 accepts deposits via the following payment methods for Bangladeshi players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits via mobile banking services (bKash, Nagad, Rocket, Upay) are credited to your x599 wallet instantly, typically within 30 seconds of the transaction being confirmed by the payment provider. Bank card and bank transfer deposits may take longer depending on the issuing institution.

x599 does not accept deposits made from payment methods not registered in your name. Third-party deposits — where the payment source belongs to someone other than the registered account holder — will be refused and returned to the originating account. Any attempted third-party deposit will trigger a mandatory account review.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals will be processed to the same payment method used for the most recent qualifying deposit. If that method is unavailable, x599 will work with the account holder to arrange an alternative — subject to identity verification and satisfactory KYC completion. x599 does not charge fees on standard withdrawals processed via bKash or Nagad. Bank transfer withdrawals may incur fees charged by the receiving institution, which are outside x599's control.

Standard withdrawal requests submitted during Bangladesh Standard Time business hours (09:00–22:00 BST, UTC+6) are typically processed within 15–30 minutes. Requests submitted outside these hours will be processed at the next available opportunity, and in all cases within 24 hours. x599 reserves the right to delay withdrawal processing for accounts undergoing KYC review or fraud investigation.

4.3 Currency & Conversion

All BDT account transactions are processed in Bangladeshi Taka at the prevailing rate with no hidden conversion fees applied by x599. If your payment provider applies its own currency conversion or international transaction fee, x599 is not responsible for those charges. Players are encouraged to confirm with their payment provider whether any such fees apply before initiating a deposit or withdrawal.

5 Betting Rules

5.1  All bets placed on x599 are subject to the specific rules applicable to the relevant sport and market, as published in the x599 sportsbook help section. In the event of any inconsistency between a general rule and a sport-specific rule, the sport-specific rule shall prevail.

5.2  A bet is not confirmed until x599 has accepted it and issued a bet reference number. The display of odds on the x599 platform does not constitute an offer to accept a bet; acceptance occurs only upon the issuance of a confirmed bet slip with a reference number. x599 reserves the right to refuse or void any bet placed at manifestly incorrect odds caused by a technical error or human input error, regardless of whether the bet was confirmed prior to the error being identified.

5.3  In-Play Betting: In-play (live) bets are subject to a brief delay between placement and acceptance to allow x599 to update odds in response to match developments. During this delay, the odds offered may change. You will be notified of any odds change before your bet is accepted, and you may choose to accept the new odds or cancel the bet.

5.4  Void Bets: Bets may be voided in the following circumstances: the event is cancelled or postponed and not completed within 48 hours of the scheduled start; the match or event is abandoned before the minimum qualifying period specified in the applicable sport-specific rules; x599 determines that the market was offered in error; or x599 has reasonable grounds to suspect that the integrity of the event has been compromised.

5.5  Maximum Winnings: x599 reserves the right to impose maximum payout limits on individual bets, accumulators, and same-game multiples. Current maximum payout limits are displayed within the relevant betting market. Winnings in excess of the published maximum will be capped at the maximum payout limit regardless of the underlying odds.

5.6  x599 does not accept bets placed using automated betting software, bots, scripts, or any mechanism other than the standard x599 user interface. Any account found to be using automated betting tools will be immediately suspended pending investigation.

6 Casino Game Rules

6.1  All casino games available on x599 — including live dealer games, slots, crash games, and table games — are provided by certified third-party software studios including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each individual game are those published by the relevant software provider and are displayed within the game interface.

6.2  x599 uses certified Random Number Generator ("RNG") technology in all non-live casino games to ensure that all outcomes are genuinely random and not predetermined. Live dealer games use physical equipment (cards, roulette wheels, dice) operated by human dealers in real time, streamed via HD video. No pre-recorded outcomes are used in any live dealer game on x599.

6.3  Return-to-Player ("RTP") percentages for all slot games are available within each game's information panel. Published RTP figures represent long-run theoretical averages over millions of game rounds and are not a guarantee of any individual session's outcome.

6.4  In the event of a technical failure during a casino game round — including but not limited to disconnection, server error, or software malfunction — x599 will endeavour to settle the round based on the game state at the point of failure. Where the game state cannot be reliably determined, the round will be voided and the bet amount returned to the player's account. This applies to both RNG games and live dealer games.

7 Bonuses & Promotions

7.1  x599 offers various promotional bonuses from time to time, including but not limited to welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Each promotion is governed by its own specific terms and conditions, which will be clearly stated in the relevant promotional material.

7.2  Unless explicitly stated otherwise in the specific promotional terms, the following general bonus conditions apply to all x599 promotions:

• Bonus funds are credited to a separate bonus wallet and must be wagered a specified minimum number of times before any derived winnings may be withdrawn.
• Bonuses are valid for a limited period as stated in the specific promotion. Bonus funds not used within the stated validity period will expire and be removed from the account without notice.
• Only one bonus may be active at a time. Accepting a new bonus while another is active may result in the active bonus being forfeited.
• Bonuses are personal to the account holder and may not be transferred, sold, or assigned to any other account or person.
• x599 reserves the right to withdraw or amend any promotional offer at any time, with notice provided to affected players where reasonably practicable.

7.3  x599 operates a zero-tolerance policy on bonus abuse. Activities that x599 considers to constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion more than once; placing contradictory bets ("arbing") to guarantee a return while consuming bonus wagering requirements; using automated software to clear wagering requirements; and coordinating with other players to exploit any promotional offer. Accounts found to have engaged in bonus abuse will be subject to immediate suspension and forfeiture of all bonus-derived funds.

8 Responsible Gaming

8.1  x599 is committed to promoting responsible gambling among all players on its Platform. x599 believes that gambling should be an enjoyable, recreational activity and that all players should remain in full control of their own gambling behaviour at all times.

8.2  x599 provides the following responsible gaming tools to all registered account holders, accessible directly from the account settings panel without requiring contact with customer support:

• Deposit Limits: Daily, weekly, and monthly deposit limits, which take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Alerts: Configurable notifications that alert you when you have been actively using the Platform for a specified duration.
• Cooling-Off Periods: Temporary account access restrictions of between 24 hours and 30 days, activated immediately upon request.
• Self-Exclusion: Permanent or long-term exclusion from the x599 Platform for a minimum period of 6 months, activated immediately. Self-excluded accounts cannot be reopened before the exclusion period expires, and no promotional communications will be sent during the exclusion period.

8.3  x599 strictly enforces its minimum age policy of 21 years. Any player who believes they may have a gambling problem, or who is concerned about the gambling behaviour of a family member or friend, is encouraged to contact [email protected] for assistance or to seek guidance from independent problem gambling support organisations. x599 does not provide clinical gambling addiction services and recommends consulting a qualified professional for clinical support.

8.4  For full details of x599's responsible gaming policies, tools, and support resources, please refer to the dedicated Responsible Gaming page.

9 Prohibited Conduct

9.1  The following activities are strictly prohibited on the x599 Platform and constitute grounds for immediate account suspension, permanent closure, and forfeiture of funds:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Registering more than one account per individual.
• Providing false, inaccurate, or misleading information at registration or during any KYC process.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in any way.
• Exploiting software errors, display bugs, or technical malfunctions to gain an unfair advantage over x599 or other players.
• Engaging in collusion, match-fixing, or any arrangement designed to manipulate the outcome of a sporting event or casino game.
• Placing bets on behalf of another person using that person's account credentials.
• Abusing, harassing, or threatening x599 employees, customer support agents, or other players.
• Attempting to reverse-engineer, copy, scrape, or replicate any part of the x599 Platform, its software, or its data feeds.

9.2  x599 reserves the right to withhold any funds — including genuine deposits — pending investigation where there are reasonable grounds to suspect prohibited conduct has occurred. x599 will cooperate with law enforcement and relevant financial intelligence authorities where required by law.

10 Intellectual Property

10.1  All intellectual property rights in the x599 Platform, including but not limited to the x599 name and logo, website design, software architecture, data compilations, odds data, written content, and promotional materials, are owned by or licensed to x599. Nothing in these Terms grants you any right, title, or interest in any x599 intellectual property.

10.2  You may not reproduce, distribute, publish, display, or create derivative works from any x599 content without prior written authorisation from x599. Unauthorised use of x599 intellectual property may result in legal action.

10.3  The game titles available on the x599 Platform are the intellectual property of their respective software providers (including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi). x599 operates under licence from these providers; your right to play these games is granted solely for personal, non-commercial recreational use during an active, verified x599 session.

11 Privacy & Data Protection

11.1  x599 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the x599 Privacy Policy. A copy of the Privacy Policy is available at x599.io/privacy-policy.

11.2  x599 collects personal data including but not limited to your name, date of birth, address, email address, phone number, payment method details, and betting activity for the purposes of account management, identity verification, fraud prevention, customer support, regulatory compliance, and personalised promotional communications (where you have consented to receive such communications).

11.3  x599 applies 256-bit SSL encryption to all data transmitted between your device and the x599 servers. All stored personal data is encrypted at rest and held in access-controlled infrastructure. x599 does not sell, rent, or share your personal data with third parties for their own marketing purposes.

11.4  You have the right to request access to, correction of, or deletion of your personal data held by x599, subject to applicable legal retention requirements. Such requests should be submitted to [email protected] with the subject line "Data Subject Request".

12 Limitation of Liability

12.1  To the fullest extent permitted by applicable law, x599 shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any interruption of service.

12.2  x599's total liability to you in respect of any single event or series of related events shall not exceed the total value of the disputed bet or transaction that gives rise to the claim. This cap applies regardless of whether the liability arises in contract, tort, negligence, breach of statutory duty, or otherwise.

12.3  x599 does not guarantee uninterrupted, error-free access to the Platform. Scheduled and unscheduled maintenance periods, third-party payment provider outages, and telecommunications failures may temporarily affect platform availability. x599 will endeavour to provide advance notice of scheduled maintenance where reasonably practicable.

12.4  Nothing in these Terms limits or excludes x599's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13 Account Termination

13.1  Termination by You: You may close your x599 account at any time by contacting [email protected] and requesting account closure. Before closing your account, any pending bets will be settled in the normal course and any remaining real-money balance (net of any active bonus funds subject to wagering requirements) will be returned to your registered payment method, subject to satisfactory KYC completion.

13.2  Termination by x599: x599 reserves the right to suspend or permanently close any account, with or without notice, in the following circumstances: breach of any provision of these Terms; suspected fraud, money laundering, or illegal activity; failure to complete KYC verification within a reasonable timeframe; extended account inactivity following written notice; or x599's decision to withdraw services from a particular jurisdiction or market segment.

13.3  Where an account is closed by x599 due to a material breach of these Terms — including but not limited to fraud, prohibited conduct, or bonus abuse — x599 reserves the right to withhold all or part of the account balance pending investigation and, where the breach is confirmed, to forfeit bonus-derived funds and any profits arising from the breach.

13.4  Where an account is closed by x599 for reasons other than a breach by the account holder, any genuine deposited funds held in the account at the time of closure will be returned to the account holder's registered payment method within 10 business days of the closure date.

14 Amendments to Terms

14.1  x599 may revise, update, or replace these Terms at any time. The most current version of the Terms will always be available on the x599 Platform at x599.io/terms-conditions. The "Last updated" date at the top of this document will reflect the date on which the most recent version came into effect.

14.2  Where x599 makes material changes to these Terms — meaning changes that could reasonably affect your rights or obligations as a Platform user — x599 will provide at least 14 days' advance notice by email to the address registered on your account before the changes take effect.

14.3  If you do not agree with any revised Terms, you must cease using the Platform and close your account before the revised Terms take effect. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the revised Terms.

15 Governing Law

15.1  These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. x599 operates as a cross-border South Asia platform and complies with the legal requirements applicable to its operational structure.

15.2  x599 makes no representation that the Platform is appropriate for use in any particular jurisdiction. It is your responsibility to satisfy yourself that your use of the Platform is lawful under the laws applicable to you in your jurisdiction of residence.

15.3  Any dispute between you and x599 that cannot be resolved through x599's internal dispute resolution process (as described in Section 5.5 and via [email protected]) may be referred to binding arbitration before a mutually agreed arbitrator in accordance with internationally recognised arbitration rules. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

16 Contact Information

16.1  All queries, complaints, and formal notices to x599 in connection with these Terms should be submitted to the x599 customer support team using the following contact details:

16.2  For responsible gaming support, self-exclusion requests, or account closure requests, please also contact [email protected] with the subject line clearly stating the nature of your request (e.g., "Self-Exclusion Request" or "Account Closure Request") to ensure your message is routed to the appropriate team without delay.

16.3  x599 is committed to responding to all customer communications promptly and professionally. Our support team is available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.